Speech technologies for multilingual regions
Major challenge of speech recognition for most languages is accuracy. Chinor develops and implements speech technologies in various industries in multilingual countries and regions.
Healthcare
Banks
System integrators
Microcredit organizations
Insurance
and others …
About the product and services
Multilingual conversations recognition and support for regional languages
The technology is adapted for conversations conducted using several languages at the same time
Technological process for quick customization to your case study
The company has an operational process in place to quickly train models for specific vocabulary
Web interface
Intuitive and easily modifiable web interface
Call lists
Own checklists
User ratings
Analytics
Adapting the analysis to the business case
  • Call classification
  • Automatic detection of the call outcome
  • Detection of the use of “anticollection” robot or answering machine
On Premises deployment is available
Contouring is a frequent requirement of our customers in many industries
Services and maintenance
Technical support, business analytics, checklist automation with guaranteed results
Speech technologies adoption result in business metrics growth
Implementation of speech technology helps to achieve growth in business metrics across departments and improve KPIs.
Sales and marketing
Increase sales conversions utilizing customer speech insights.
Customer Retention.
Determining whether a live operator needs to be connected while communicating with the robot.
Automation of the collection/analysis of NPS and mystery shopping data.
Collection
Improved recovery rate.
Decreased delinquency (PD).
Reduction of default rate on distressed portfolios.
Revelation of unreceived promises.
Call Center
Imrpvement of operators' CSI scores.
Increase service standards compliance rates up to 2x.
Increase in FCR (first call resolution) and customer satisfaction through optimization of communication strategy in the context of multichannel service.
Reduced penalties from the regulator.
Reducing the risks of additional inspections.
Most speech to text technology vendors usually focus on technical metrics instead of improving relevant business metrics and KPIs.
Contacts
Contact us, get access to test the solution and discuss business cases for implementation in your company.
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